Here are some of the most frequently asked questions we receive.
No. The Industrial Radio Fretsense™ system only works when the Fretsense instrument, interface and cable are used together.
No. We do not sell the IR MIDI electronics separately. It is actually a very complex process to retrofit an instrument with our system and we do not have the staff to provide the technical support that would be needed to support such projects.
No, we do not sell our guitars through stores. Fretsense guitars are naturally costly to produce because the product is like having two great products rolled into one. A quality guitar construction on the one hand and a top-of-the-line MIDI system on the other. If we put the instruments through stores they would probably double in price.
No, the 13-pin standard uses "pitch-to-voltage" technology for MIDI conversion. The Fretsense system was actually designed to replace "pitch-to-voltage" MIDI systems by providing greatly improved MIDI tracking.
Industrial Radio Fretsense guitars are not designed to be compatible with such products and to our knowledge these systems are not natively compatible.
No. We are not a custom guitar business.
Yes. See our Return Policy here.
No, Fretsense instruments do not have internal sounds. The concept behind our product is to provide an ultra low latency, high quality MIDI signal that can be connected to hundreds of sound modules and software plugins that have been developed over the last 40 years.
We have recently discovered that certain strings with coated/painted ball ends can cause intermittent problems with Fretsense instrument performance. We encourage our users to avoid these types of strings.
Unfortunately, we can't give our customers an exact landed price for an instrument because we cannot exactly predict what customs fees a shipment will incur prior to shipping. Customs related fees are determined at the time of shipment and depend on many factors which differ from country to country. We can only give you a fixed price for the instrument and shipping charges.
Yes, but build times may be longer than those published on the site.
No. Fretsense instruments are not ideally suited to work with off-the-shelf wireless systems for guitar due to the high number of connections to and from the bass.
The Industrial Radio Fretsense system was designed for professional bassists and guitarists working both live and in the studio. The instrument is intended to work with MIDI compatible devices and was never intended to be a games controller and doesn't try to interact with these types of games. We discourage the purchase of a Fretsense instrument purely for this application.